Refund policy
We appreciate your business and aim to ensure you are completely satisfied with your purchase. However, we understand that sometimes a product may not meet your expectations. Below are the terms and conditions of our return policy.
Digital Goods Refund Policy
At HotDiggitySpeech!, we offer a range of digital products. Due to the nature of digital goods, all sales are final and non-refundable once the download link has been accessed. However, we are committed to ensuring your satisfaction:
- Exceptional Circumstances: If you experience technical issues or find any defects in the digital goods, please contact us within 7 days of your purchase, and we will work to resolve the issue or provide a replacement.
- Misrepresentation: If the digital product is significantly misrepresented on our website, or if you accidentally purchased the same digital product more than once, please contact us within 7 days of your purchase for a possible refund or exchange.
- Technical Support: We provide basic technical support to assist you in accessing and utilizing your digital goods. If you experience technical difficulties, please contact us..
Non-Refundable Products
Orders for products with a specified lead time are non-refundable once placed due to the custom manufacturing process initiated. Please ensure you are happy to wait the lead time period before placing your order.
Unopened Products
Items that are unopened and in their original condition may be returned within 30 days from the date of purchase for a full refund or exchange. Please note that return shipping fees are the responsibility of the customer, unless the return is due to an error on our part.
Opened but Undamaged Products
Opened items that are in new, undamaged condition may be returned within 15 days from the date of purchase for a refund or exchange, subject to a restocking fee. The restocking fee is 10% of the item(s) cost, with a maximum fee of $50 per item or per order when multiple items are returned. Please note that return shipping fees are the responsibility of the customer, unless the return is due to an error on our part.
Damaged Products
If an item is returned in a damaged condition, we reserve the right to impose a restocking fee of 10% on the refund amount, subject to approval, with a maximum fee of $50 per item or per order when multiple items are returned.
How to Make a Return
- Contact our Customer Service team to initiate the return process.
- Once approved, package the item securely and include a copy of your invoice or order confirmation.
- Send the package to the return address provided by our Customer Service team.
- Your refund will be processed within 7-10 business days after the item is received and inspected.
Please note that return shipping fees are the responsibility of the customer, unless the return is due to an error on our part.